Shipping policy
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders are processed and prepared to be shipped within 1 business day. Delivery times may take 3–5 working days from the time of purchase to shipping your order worldwide unless it is specified in the product description.
HOW DOES SHIPPING WORK?
We partner with trusted global manufacturers to deliver high-quality, innovative wellness products at exceptional value. To make this possible, orders may ship from our international or domestic fulfilment partners. We work exclusively with reliable carriers such as USPS, UPS, FedEx, 4PX, and other reputable regional couriers to ensure secure and dependable delivery.
Due to high demand and our direct-from-partner fulfilment model, orders typically arrive within 5–7 business days. If your order includes multiple items, they may ship separately and arrive in more than one package — this is completely normal. Once your order ships, you’ll receive a tracking number for every shipment, allowing you to follow your delivery every step of the way.
Our support team is available 365 days a year. If you have any questions or need assistance at any time, simply reach out — we’re always just one email away and pride ourselves on fast, friendly responses.
WHAT IS YOUR RETURNS POLICY?
To initiate a return or exchange, please contact info@vibrathera.store and provide your order number of the item you want to return. We will guide you through the return process step by step.
WHAT IF I RECEIVE A DEFECTIVE OR DAMAGED ITEM?
If an item arrives defective or damaged, please contact us within 7 days of delivery at info@vibrathera.store with your order number and a photo of the issue. We will provide return instructions and issue a full refund or replacement. Refunds are processed to the original payment method.
HOW LONG WILL IT TAKE FOR YOU TO REPLY TO MY MESSAGE?
We strive to maintain one of the fastest response times on the web. Thus far we manage to meet our best results regularly and respond to inquiries within 1–3 hours, but we aren't always perfect so please allow up to 24 hrs — especially on weekends or holidays. We guarantee awesome customer support!